There are alphabetical pigeon holes at 19 Norham Gardens.

Post for all other buildings will go directly to that building. The flats at 26 NSE can pick up post from 26 NSE Hallway.

Parcels can be delivered to 19 NSE and will be signed for and left near the pigeon holes if staff are on site at the time, alternatively you can get this delivered to the lodge which is staffed 24 hours.

Smoking or Vaping is not permitted in any area of the college accommodation, which includes entrances and gardens.

The use of candles or any other device with a naked flame is prohibited in all accommodation; any found even if for display purposes only will be removed by staff.

There is no off street parking for students or visitors, please use the street where metered parking is available.

If you are planning to leave accommodation for more than 2 nights please sign out using the book in the lobby of each building.

Bicycle racks are provided at each of the Norham Gardens properties.

Please ensure that you register your bike at the Lodge and use a strong lock to secure it.

Occasionally, we carry out a bike cull so please ensure your registration sticker is visible.

Bikes are not allowed to be stored anywhere inside the buildings.

The laundry room is located in the basement at 26 Norham Gardens.

You will need to install the laundry app on your phone, then you will be able to put some money on the app to allow you to use the machines. Detailed instructions are located in the Laundry room.

Iron and ironing board is also located in the Laundry at 26 NSE.

The heating at all Norham Gardens buildings will be switched on from Michaelmas through to Trinity.

Heating ‘ON’ times are:

06:00 – 11:00

15:00 – 00:00

Each room has its own radiator with a thermostatic radiator valve located at the end of each radiator. By turning the valve either clockwise or anticlockwise you can decrease or increase the temperature in you room.

If your room becomes too hot, please turn down the valve to lower setting rather than opening the window. This will help us to conserve energy and reduce our CO2 emissions.

If your building has EcoSync valves installed please follow the instructions below. You will find room specific QR code in your room.

The Warden at Norham Gardens is Grzegorz (Greg) Zbylut.

His office is on the ground floor at 19 Norham Gardens.

Contact details:

Email: grzegorz.zbylut@seh.ox.ac.uk

Telephone: 01865 279080

Office Hours are Monday to Friday – 09.30 – 18.00

Requests for maintenance or IT assistance can be made by emailing: help@seh.ox.ac.uk.

Please specify the location and brief details of the problem when requesting assistance.

The College does operate an out-of-hours call out service for emergency maintenance issues.

This covers emergencies that could affect building or personal safety and security, such as flood, fire, electrical power loss. In the first instance, for out-of-hours service please call the lodge on 01865 279000.

The NSE Sub-Dean, Zoe Stamoulis can assist you with emergencies during out-of-office hours, including first aid, fire alarms, welfare matters, security, noise, etc.

Please call the Porters’ Lodge on 01865 279000 to have your call referred to the Sub-Dean.

For non-urgent matters, Zoe may also be contacted via email at: zoe.stamoulis@hmc.ox.ac.uk.

The Scouts are on hand Monday to Friday to keep your room and all the public areas clean.

Our Housekeeping team consist of Lisa Thomas – Housekeeper and three Scouts.

Housekeeper’s office is located on the ground floor at 19 NSE.

You will get to know your Scout through the term.

Bins will be emptied daily if left outside your room. Your Scout will liaise with you directly regarding which day of the week is best for cleaning your room to include vacuuming, dusting surfaces and cleaning basins.

It is important to allow your Scout access to your room in order that a good standard of cleanliness can be maintained.

If you have any concerns or issues surrounding the cleaning of your room or any of the public areas, then please contact the Warden as soon as possible.

The safety and security of residents and property is a key factor for the college, NSE is covered by CCTV for the purpose of crime prevention and public safety.

Residents can help preserve a safe and secure environment by following simple steps as below:

1. Do not allow access into your building to anyone you do not know or recognise.
2. Always lock your door and windows when away from your room.
3. Try to make sure you are not tail-gated by strangers.
4. If you do see anything or anyone suspicious then please contact the Warden or Lodge immediately.

Fire and smoke alarms are located in each building. These are tested weekly on a Friday, usually between the hours of 10:00 and 15:00.

Fire drills will be carried out termly to ensure all residents are familiar with the evacuation process.

Please familiarizse yourself with exit routes in your building.

When cooking in the kitchen please do not prop open the kitchen door as this will set off the fire alarm. Please use the window for ventilation.

To open your door:

Hold your Bod Card or wristband against the black tag reader above the door handle until the lock makes a sound and green light is visible.

To lock the door while inside:

Turn the thumb turn on your lock until the lock makes a sound confirming that the lock is in ‘locked mode’.

This will put the handle on the outside in ‘locked position’ which means no one will be able to open the door from the outside.

When in locked position you can still open the door from the inside to exit.

When leaving your room, please remember to lock your door behind you by holding your Bod Card or wristband against the black tag reader above the door handle until the lock makes a sound and a red light is visible.

The Welfare Officers are based at the college and are available to see anybody who is connected with the college community to assist with any welfare issues, including counselling, health issues, stress, anxiety, work pressures, financial worries, homesickness, relationships and other personal issues.

Find their details on the student health and welfare page.